We're here to help. We want to be your favorite place to buy rugs, bedding, and more, and our Berkshires-based customer service team will gladly answer any questions you may have. If, for some reason, you're not delighted by your purchase, we're happy to offer you a refund upon receipt of your return for most of our products within 30 days. Refunds will show on your credit card statement within ten business days of processing. Return shipping will be deducted from your credit.